Note: Make sure that the disk utility repairs any errors that it detects. If you defragment a disk that contains errors, you can lose data. If the utility detects errors that it cannot fix, contact the computer manufacturer for assistance. System viruses can cause erratic behavior and prevent Acrobat from installing.
Use current anti-virus software, such as McAfee VirusScan, to check your system for viruses. Make sure that you have the latest virus definitions for the anti-virus software you use. Although virus infections are rare, they can cause strange system behavior, including system errors. Running virus-detection software regularly prevents viruses from damaging software on your system.
For instructions, see the documentation for the anti-virus software. An individual component can cause Acrobat to install incorrectly. By installing the components separately, you can isolate the one that causes the problem. If the tasks in the previous section don't resolve the problem, then hardware can be conflicting with Acrobat. Try to install Acrobat on a different computer to determine if the problem is unique to your computer.
If the problem is unique to your computer, contact the computer manufacturer. Try posting your problem on the forums for interactive troubleshooting.
When posting on forums, include your operating system and your product's version number. Chat with a customer service specialist if a Chat Now button appears to the upper right, or try the other support resources. Have your serial number ready. Legal Notices Online Privacy Policy. Fix an interrupted installation of Acrobat 9 or Reader 9 Search.
Beginning troubleshooting. Make sure that the system meets the minimum requirements for your product. Adobe Reader 9. Or Windows Server with Service Pack 2 for 64 bit. Or Microsoft Windows Service Pack 4.
Note: Microsoft Windows 7 requires Adobe Reader 9. Internet Explorer 6 or greater is required. Acrobat 9 Standard. Acrobat 9 Pro. Acrobat 9 Pro Extended. Sun Solaris 2. Acrobat only. Log in as an Administrator, and then install Acrobat. Log in to the local machine with the Administrator account and install Acrobat. Create a different Administrator user account and then install Acrobat.
Install Acrobat from the hard disk instead of the CD. Insert the Acrobat disc into the DVD drive. Copy the Acrobat folder from the Acrobat disc to your desktop. Run the Acrobat installer from the Acrobat folder on your desktop, and then follow the onscreen instructions to complete installation.
Install Acrobat in simplified mode. Problem : When installing Acrobat an error dialog "Source file not found" is displayed when the installer file is extracted to a path containing local characters. Problem: Acrobat sign-in screen displays a message on the first launch to update Windows and related apps when you log in to Windows using a non-admin account.
Problem: Multimedia files are rendering in a distorted way. Problem: In case of remote login notifications gets blocked. Organize Pages. Problem: "InsertFromWebPage" option is enabled for a signed doc. Problem : [Windows 11 only] Minor performance degradation when the application is first launched. Problem : Create PDF fails to convert a specific xlsx file. Problem : [Mojave Problem: Intermittent: An error is displayed on saving a redacted file when overwriting an existing PDF file during the save operation.
Problem : Unusually fast scroll pace observed on a document with pages of different sized when scrolled using the touchpad. Problem : Regression: Enhance is not working on adjusting enhancement levels using mouse scroll.
Problem: Cloud-powered search is showing some gibberish suggestions under the Suggestions section in the autocomplete list of the Find tool. Send Mail. Problem : Not able to use Outlook's other windows while outlook Draft message window is active launched through Send File as attachment. Restart your computer and reinstall Acrobat or Reader. Note: For Acrobat, reinstall the program from the Acrobat disk, or download the program from adobe.
For Reader, download the program from the Reader Download Center. Go To Solution. Here are some things you can try: 1. Fix the current Adobe Reader installation. About Sollis Parallag. Questions 2. Answers Best Answers Vote Up 0 Vote Down.
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